RSA – Checkpoint 19
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Question 1 of 4
1. Question
When refusing sale or service, what is the primary reason for stating the refusal clearly to the customer?
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Question 2 of 4
2. Question
What should staff consider when deciding to refuse alcohol service to a customer?
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Question 3 of 4
3. Question
What should staff prioritise when refusing sale or service in a professional manner?
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Question 4 of 4
4. Question
According to responsible service guidelines, what is the purpose of pointing out relevant signage during a refusal?
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