RSA – Checkpoint 21
Click on the Start Quiz button below and answer the multiple choice questions to test your knowledge:
Quiz Summary
0 of 5 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 5 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 5
1. Question
When is it appropriate to give a customer a verbal warning and ask them to leave the premises?
CorrectIncorrect -
Question 2 of 5
2. Question
What should staff consider when determining the appropriate response to a customer’s behaviour?
CorrectIncorrect -
Question 3 of 5
3. Question
According to responsible service guidelines, what is the purpose of giving a verbal warning before asking a customer to leave?
CorrectIncorrect -
Question 4 of 5
4. Question
Giving a verbal warning and asking a customer to leave the premises should be based on the specific situation and relevant regulations.
CorrectIncorrect -
Question 5 of 5
5. Question
Providing an opportunity for the customer to rectify their behaviour is one of the reasons for giving a verbal warning.
CorrectIncorrect