RSA – Checkpoint 20
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Question 1 of 4
1. Question
What is the first step in providing appropriate assistance to a customer when refusing service?
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Question 2 of 4
2. Question
What should staff do if a customer becomes upset or agitated upon refusal?
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Question 3 of 4
3. Question
According to responsible service guidelines, what is one way to provide appropriate assistance to a customer who has been refused service?
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Question 4 of 4
4. Question
Providing appropriate assistance to refused customers is a crucial aspect of responsible service.
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