RSA – Checkpoint 22
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Question 1 of 4
1. Question
What is a key component of using appropriate communication and conflict resolution skills in handling difficult situations?
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Question 2 of 4
2. Question
What is the goal of using conflict resolution skills in a challenging situation?
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Question 3 of 4
3. Question
According to responsible service guidelines, what should staff do when faced with a difficult customer?
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Question 4 of 4
4. Question
The goal of conflict resolution in a difficult situation is to find a peaceful resolution and reduce tension.
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