RSA – Checkpoint 23
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Question 1 of 4
1. Question
When should a staff member refer a difficult situation beyond their own responsibility to another person or authority?
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Question 2 of 4
2. Question
Who might be considered the appropriate person to handle a difficult situation that is beyond the scope of a staff member’s responsibility?
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Question 3 of 4
3. Question
According to responsible service guidelines, what is the primary purpose of referring difficult situations to the appropriate person?
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Question 4 of 4
4. Question
The primary purpose of referring a difficult situation is to ensure it is handled by someone with the necessary authority and expertise.
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